Webinar:
How Digital Services Can Help You Survive 2020 – and Thrive in 2021
Date: October 13, 2020
Dr. Rials served as a moderator and subject matter expert speaker.
https://www.govtech.com/webinars/How-Digital-Services-Can-Help-You-Survive-2020-And-Thrive-in-2021-132033.html
The COVID-19 pandemic dramatically altered the course of government digital service implementations and modernization initiatives. Once something agencies strived for to achieve efficiencies and promote greater constituent satisfaction, digital services are now imperative for government to continue delivering vital public services when they can no longer serve citizens face to face.This year, state and local government IT departments have accelerated timelines, standing up cloud-based solutions and self-service options in weeks or days. 2020 has been about survival. But as we look forward to 2021 and beyond, how can the public sector maximize this shift to digital – especially as they face massive predicted budget shortfalls?
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